Privacy Policy
Palomar Landscape ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit palomarlandscape.com (the "Website"), submit inquiries through our contact forms, subscribe to our newsletter, engage us for landscaping services, or otherwise interact with us online or offline. Please read this policy carefully. By using the Website or providing information to us, you acknowledge the practices described herein.
This Privacy Policy applies to information collected through the Website and through direct communications related to our landscaping, garden design, lawn care, hardscaping, irrigation, and outdoor improvement services. It does not apply to information collected by third-party websites, applications, or services that may link to or from our Website. We encourage you to review the privacy policies of any third-party platforms you use in connection with our Services.
1. Information We Collect
We collect information in several ways depending on how you interact with Palomar Landscape. The categories of personal information we may collect include the following:
Information You Provide Directly. When you complete our contact form, request a quote, subscribe to our newsletter, unsubscribe from communications, or correspond with us by email, you may provide personal identifiers such as your full name, email address, telephone number (if voluntarily provided), property type, service interests, message content, preferred contact method, and consent preferences. Newsletter subscribers may also provide first name and interest categories such as lawn care tips, garden design, hardscaping, or seasonal offers. Unsubscribe requests may include email address and optional reason for unsubscribing.
Project and Service Information. If you engage us for on-site services, we may collect additional information necessary to perform work, including property location (city and region), gate codes or access instructions you provide, photographs of your property, landscape preferences, budget range, HOA requirements, and notes from consultations or site visits. We do not require or collect street addresses through the public Website forms, but property-specific details may be gathered during the sales and service process with your knowledge and consent.
Automatically Collected Information. When you visit the Website, we and our analytics and hosting partners may automatically collect certain technical data, including your Internet Protocol (IP) address, browser type and version, operating system, device type, referring and exit URLs, pages viewed, time spent on pages, clickstream data, and general geographic location derived from IP address (city or region level). This information helps us understand how visitors use the Website, diagnose technical issues, and improve user experience.
Cookies and Similar Technologies. We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. Detailed information about our use of these technologies appears in the Cookies & Tracking section below. You may control cookie preferences through your browser settings and, where available, through our cookie consent mechanisms.
Information from Third Parties. We may receive information about you from third-party sources such as social media platforms if you interact with our profiles, referral partners who recommend our services, publicly available property records relevant to project scoping, or marketing platforms that help us measure advertising effectiveness. We combine this information with data you provide to us to offer more relevant communications and service recommendations.
We do not intentionally collect sensitive personal information such as government identification numbers, financial account numbers, precise geolocation coordinates, racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data through the Website. Payment card information, when collected for project billing, is processed through secure third-party payment processors and is not stored on our servers in full form. Please do not submit sensitive information through unsecured channels.
2. How We Use Your Information
We use the personal information we collect for legitimate business purposes related to operating the Website, delivering our Services, and communicating with current and prospective clients. Specific uses include:
Responding to Inquiries and Providing Services. We use contact information and project details to respond to your messages, schedule consultations, prepare proposals and estimates, coordinate on-site work, manage maintenance schedules, process payments, and deliver the landscaping services you request. This is the primary purpose for which most information is collected.
Marketing and Communications. With your consent where required, we use your email address and preferences to send newsletters, seasonal landscaping tips, promotional offers, project showcases, and company updates. You may opt out of marketing emails at any time by using the unsubscribe link in any email, visiting our unsubscribe page, or contacting privacy@palomarlandscape.com. Even if you opt out of marketing, we may still send transactional communications related to active projects or account matters.
Website Improvement and Analytics. We analyze aggregated and de-identified usage data to understand which pages and services generate the most interest, identify navigation problems, test design changes, and optimize Website performance. Analytics help us allocate resources toward content and features that benefit our visitors.
Security and Fraud Prevention. We may use technical data and behavioral patterns to detect and prevent fraudulent submissions, spam, automated abuse, unauthorized access attempts, and other activities that could harm the Website, our users, or our business operations.
Legal Compliance and Protection. We process information as necessary to comply with applicable laws, regulations, legal processes, and governmental requests; to enforce our Terms and Services; to protect the rights, property, and safety of Palomar Landscape, our clients, our employees, and the public; and to establish, exercise, or defend legal claims.
Portfolio and Testimonials. With your separate consent, we may use photographs of completed projects, first name and last initial, city or region, and review text in marketing materials on the Website and social media. You may withdraw consent for future use by contacting us, though we cannot always remove materials already distributed in third-party channels.
We do not sell your personal information to third parties for monetary consideration. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review. Our processing is based on one or more of the following legal grounds where applicable: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.
4. Third-Party Services
We work with trusted third-party service providers who assist us in operating the Website, conducting business, and serving clients. These providers may access personal information only to perform tasks on our behalf and are contractually obligated to protect your data and use it solely for the purposes we specify. Categories of third parties with whom we may share information include:
Website Hosting and Infrastructure. Our Website is hosted on secure servers operated by professional hosting providers who maintain physical and network security controls, backups, and uptime monitoring. Hosting providers process technical log data necessary to deliver the Website to your browser.
Email and Communication Platforms. We use email service providers to deliver contact form notifications, client correspondence, and newsletter campaigns. These providers process email addresses, names, and message content in accordance with our instructions and their own privacy policies.
Analytics and Advertising Partners. Analytics vendors help us measure Website traffic and user behavior. Advertising partners, where used, may receive hashed or cookie-based identifiers to display relevant ads on other platforms. We require partners to handle data in compliance with applicable privacy laws.
Payment Processors. When you make a payment for services, transaction data is transmitted directly to PCI-DSS compliant payment processors. We receive confirmation of payment status but do not store complete payment card numbers on our systems.
Professional Advisors and Legal Authorities. We may disclose information to accountants, attorneys, insurers, and auditors as necessary for business operations, and to law enforcement or regulatory bodies when required by law, subpoena, court order, or to protect rights and safety.
Business Transfers. If Palomar Landscape is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Our Website may contain links to third-party websites including social media platforms, industry resources, and partner sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of every website you visit.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, tax, and reporting requirements. Retention periods vary depending on the type of information and the nature of our relationship with you.
Contact and Inquiry Data. Information submitted through contact forms and quote requests is typically retained for up to three (3) years from the date of last meaningful interaction unless a business relationship is established. If you become a client, inquiry data may be merged into your client record and retained for the duration of the relationship plus the post-relationship period described below.
Client and Project Records. Information related to active and completed projects—including contracts, proposals, correspondence, photographs, and payment records—is retained for a minimum of seven (7) years after project completion or the end of a maintenance agreement to comply with warranty obligations, tax requirements, and potential legal claims. Some records may be retained longer where required by law or legitimate business need.
Newsletter and Marketing Data. Subscriber information is retained until you unsubscribe or request deletion, after which we suppress your email address on our mailing lists to honor your opt-out preference. Suppression records may be retained indefinitely to prevent accidental re-subscription.
Technical and Analytics Data. Server logs and analytics data are generally retained in aggregated or de-identified form for up to twenty-six (26) months, after which they are deleted or anonymized. Raw log files containing IP addresses may be retained for shorter periods for security investigation purposes.
When personal information is no longer needed, we securely delete, anonymize, or aggregate it so that it can no longer be associated with you. Backup systems may retain residual copies for a limited period as part of routine disaster recovery procedures before those copies are overwritten.
6. Your Rights (CCPA/GDPR)
Depending on your location and applicable law, you may have certain rights regarding your personal information. Palomar Landscape is committed to honoring these rights in accordance with the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), the European Union General Data Protection Regulation ("GDPR"), the United Kingdom GDPR, and other applicable privacy frameworks.
California Residents (CCPA/CPRA). If you are a California resident, you have the right to:
- Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share it.
- Delete: Request deletion of personal information we have collected from you, subject to certain exceptions such as completing transactions, detecting security incidents, complying with legal obligations, or exercising free speech rights.
- Correct: Request correction of inaccurate personal information we maintain about you.
- Opt Out of Sale/Sharing: We do not sell personal information for monetary consideration. If we engage in cross-context behavioral advertising that constitutes "sharing" under CPRA, you have the right to opt out. Contact us to exercise this right.
- Limit Use of Sensitive Personal Information: We do not collect sensitive personal information for purposes requiring opt-out rights under CPRA.
- Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights, including by denying services, charging different prices, or providing a different level of service, except as permitted by law.
European Economic Area, United Kingdom, and Similar Jurisdictions (GDPR). If GDPR applies to our processing of your data, you may have the right to:
- Access a copy of the personal data we hold about you;
- Rectify inaccurate or incomplete personal data;
- Erase personal data in certain circumstances ("right to be forgotten");
- Restrict processing of your personal data in certain circumstances;
- Data portability — receive your data in a structured, commonly used, machine-readable format;
- Object to processing based on legitimate interests or for direct marketing purposes;
- Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing;
- Lodge a complaint with a supervisory authority in your country of residence.
How to Exercise Your Rights. To submit a privacy rights request, email privacy@palomarlandscape.com with the subject line "Privacy Rights Request" and include sufficient information for us to verify your identity, such as the email address associated with your inquiry or account. We will respond within the timeframe required by applicable law (generally forty-five (45) days for CCPA requests and one month for GDPR requests, with possible extensions for complex requests). We may request additional verification before processing certain requests to protect against unauthorized disclosure.
You may designate an authorized agent to submit requests on your behalf by providing written authorization and verification of the agent's identity. Authorized agent requests are subject to the same verification standards as direct requests. If we deny a request, we will explain the reason and inform you of any available appeal process where required by law.
7. Children's Privacy
The Website and our Services are directed toward adults who own, manage, or are authorized to make decisions about residential or commercial properties. We do not knowingly collect, use, or disclose personal information from children under the age of sixteen (16), or under the age of thirteen (13) where the Children's Online Privacy Protection Act ("COPPA") applies, without verifiable parental consent.
Our contact forms, newsletter subscriptions, and service inquiries are not intended for use by minors. If you are under the applicable age threshold, please do not provide any personal information through the Website. If you are a parent or guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at privacy@palomarlandscape.com. Upon verification, we will promptly delete such information from our active systems and take reasonable steps to remove it from backup archives.
We do not condition participation in any activity on the Website on the disclosure of more personal information than is reasonably necessary. Educational content about gardening or landscaping on the Website may be viewed by users of all ages under parental supervision, but interactive features that collect data are restricted to adults or emancipated minors authorized to contract for services.
8. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, destruction, and loss. Our security measures include, where appropriate:
- Encryption of data in transit using TLS/SSL protocols for Website connections;
- Access controls limiting employee and contractor access to personal information on a need-to-know basis;
- Secure hosting environments with firewall protection, intrusion detection, and regular security patching;
- Password policies and multi-factor authentication for internal systems handling client data;
- Regular review of data collection, storage, and processing practices;
- Incident response procedures to address suspected data breaches promptly.
Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You share information with us at your own risk and are responsible for maintaining the confidentiality of any credentials associated with your communications with us. If you believe your interaction with us is no longer secure, please notify us immediately at privacy@palomarlandscape.com.
In the event of a data breach that affects your personal information and is likely to result in a risk to your rights and freedoms, we will notify you and relevant supervisory authorities as required by applicable law, including GDPR breach notification requirements within seventy-two (72) hours where feasible and CCPA requirements for California residents.
9. International Transfers
Palomar Landscape is based in the United States and our Website is operated from servers located in the United States. If you access the Website or provide information to us from outside the United States, including from the European Economic Area, United Kingdom, Canada, or other jurisdictions with data protection laws, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers maintain facilities.
Data protection laws in the United States and other countries may differ from those in your jurisdiction and may not provide the same level of protection. Where required by GDPR and applicable transfer mechanisms, we implement appropriate safeguards for international data transfers, which may include:
- Standard Contractual Clauses approved by the European Commission or UK authorities;
- Data processing agreements with service providers requiring GDPR-equivalent protections;
- Verification that recipients maintain adequate organizational and technical security measures;
- Transfer impact assessments where required by evolving regulatory guidance.
By using the Website or providing information to us, you acknowledge that your information may be transferred internationally as described in this section. If you object to international transfer, you may limit the information you provide, though this may prevent us from delivering certain Services. European users may contact us for additional information about the specific safeguards applicable to their data.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent banner on the Website or an email to registered newsletter subscribers.
We encourage you to review this Privacy Policy periodically. Your continued use of the Website after the effective date of a revised policy constitutes your acknowledgment of the changes, except where applicable law requires express re-consent for certain processing activities. If you disagree with an updated policy, you should discontinue use of the Website and contact us to request deletion of your personal information, subject to retention obligations described above.
Previous versions of this Privacy Policy are archived internally and available upon request for reference purposes. Material changes that expand the collection, use, or sharing of personal information beyond what was disclosed when you provided the data will not be applied retroactively without your consent where consent is required by law.
11. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team using the information below. We are committed to resolving privacy-related inquiries promptly and transparently.
Privacy Office
Palomar Landscape
Email: privacy@palomarlandscape.com
For general inquiries unrelated to privacy, including service questions and project updates, please contact hello@palomarlandscape.com. Routing your message to the correct team helps us respond more efficiently.
Privacy-related correspondence should include sufficient detail to identify your request, the email address associated with your interactions with us, and any relevant reference numbers from prior communications. We will acknowledge receipt of verified privacy requests and provide a substantive response within the timeframes required by applicable law.
Thank you for trusting Palomar Landscape with your information. We value your privacy and are dedicated to maintaining the confidentiality and security of the personal data you share with us.